msg.Online Insure

Successful customer life-cycle management for insurers

The customer engagement platform msg.Online Insure maps all policy and sales processes digitally across the entire customer life cycle. Numerous self-services and deep back-end integration allow for seamless end-to-end communication and an optimised customer journey on all devices.

msg.Online Insure enables policyholders and sales partners to manage almost every aspect of an insurance policy independently. An intelligent redesign of the back-office processes creates the necessary environment for the standardisation and automation of business transactions. Business processes are outsourced to end customers or sales partners which drastically lowers administrative costs.

The omnichannel platform brings together all sales and service channels to support systematic lead generation. The hybrid customer who is at home in both worlds switches seamlessly between digital and traditional sales and service channels.

msg.Online Insure makes it easy to generate cross-sector, channel-specific products and product packages. By splitting products into mutually independent, flexible modules, it is possible to create highly individualised, personalised products that are tailored to the specific needs of the customer. Smart data use and predictive analytics improve the cross- and upselling potential.

msg life is elevating insurers to a new level of their digital transformation and of their business models and guarantees success in projects and future competitiveness with its technical expertise.

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msg.Online Insure at a glance

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PRODUCT BROCHURE

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FEATURES

Appealing customer journey

Available 24/7, regardless of location or device used; provides convenient and secure self services across all channels; full information on policy details and status

High-performance, user-friendly interface

A consistent and personalised digital experience, modern websites that feature intuitive user interfaces, a „mobile first“ strategy and user-centered design

Conversational AI

Conversational AI provides real-time responses via digital communication channels and online services (chatbots, voice assistants, etc)

Boosts new business

Lets you address new customer groups via digital channels (social media, etc.) and generates cross-sector, channel-specific product packages

Predictive Analytics

Smart data use and predictive analytics improve the cross- and upselling potential

Improved competitiveness

A standardised product machine minimises the maintenance of sales channels and launches new products more quickly, shortens time-to-market and lowers costs

Flexible integration in a comprehensive platform

The back-end services in the Insurance Suite can be integrated in one intuitive graphic user interface.

Ready for Cloud/SaaS

Runs in the safe environment of a high-performance computing centre; a cost-efficient and fee-based pay-per-use pricing (SaaS) makes it easy to plan ahead

Standard software

Our upgradeable software gives your company maximum security of investment and a secure future.

Web content management system

Liferay DXP features a WCMS that boasts content targeting to personalise displayed content

International

The system supports multiple languages and clients, making it suitable for use in international groups.

Your advantages

SOA and modern technology allow for a safe investment and flexible process structuring
Meets the needs of today’s customers for permanent availability, saving time, ease of use and independence
Improves customer services, giving you more time for personal advisory work
Omni channel capability: Users can switch between digital and traditional sales and service channels at any time
Increases operating and sales efficiency
Cuts costs by outsourcing business processes to end customers
Easy integration into existing IT landscapes; seamless integration into digital ecosystems

Additional new business by addressing new customer groups via digital channels
Evaluations and predictive analytics improve the cross- and upselling potential
Faster time to market increases competitiveness and market share
Makes it easy to generate cross-sector, channel-specific products and product packages
Personalised insurance products
Enables the simple integration of heterogeneous services/back ends